Cloud/Desktop/Laptop Payroll Software by Medlin

The Ordering Process
Fill out and submit a secure online order. When you click the 'Place Order' button, your order information is sent to us using a secure web site, and secure email. You are also sent, via email, an automated message letting you know we have received your order which contains your order information and information describing how to extend your trial period.

We normally process orders only during our business hours.  From late December through the end of January, we usually process evenings, weekends, and holidays, at least once during the day, and for all orders received before 4pm Pacific time.

Note: As soon as you place your order, you can begin or continue to use Medlin Software while you are waiting for your order to be completed! If you have reached the end of your trial period, your order confirmation email contains instructions for extending your trial period an additional seven days.

If you have not supplied complete or accurate information, we will send an email message letting you know there is an issue, what the issue is, and ask you to submit your order again, with the corrected information.

If your order does not appear to have any issues, we will attempt to gain authorization from your charge card issuer for the proper amount.

If the authorization is granted, your order is completed. We email your receipt, which contains your registration key and download instructions.

If your charge card issuer declines to authorize the amount, we send a message letting you know your order was not completed.

Common Issues and Suggestions

Typing mistakes - The most common issue with ordering is not entering your information accurately. This includes your email address, as well as your charge card information. If you have mistyped your email address, it makes it tough to get your receipt to you...

You did not receive your receipt - From our end, we can only control when we send you an email message. We have no control over whether or not the message will be received. In most cases, email does get to you. When it does not, it may have been marked as junk mail, you may have mistyped your email address, you may have some sort of spam filter incorrectly marking our messages, as well as messages being rejected because your mailbox is full. You can use our Resend Lost Key process to ask us to resend your receipt.

Email suggestions - If you have an email account you are paying for, use it. Free email accounts are the ones we see the most issues with. Send an email to yourself see if you can receive any message.
 
Medlin Software Inc.
PO Box 10372, Napa CA 94581
Click here to email us
707-255-4475
Hours: 8am - 4pm Pacific time, M - F